We care about your satisfaction as our customer, that's why we accept all change of mind returns for no reason if you are not satisfied with your purchase, subject to all conditions and exclusions. All you have to do is let us know within 14 days from the date of delivery/collection if the packaging has been opened, or within 30 days if it is unopened. A return can only be approved after the product is received at the warehouse and has been assessed by our staff. Please read the following conditions carefully as if you fail to meet all the conditions, OZHut reserves the right to refuse the return or to charge a restocking fee (up to 40%) if the item(s) are not in resellable condition.
*For all approved 'change of mind' returns, return postage charges shall be borne by the customer. Refunds will incur a 10% handling fee or a minimum of AUD$10.00, whichever is higher. For an approved product exchange, the handling fee is waived for the first exchange. Subsequent change of mind product exchanges will incur increasing handling fees (10%, 15%, 20%). The original shipping fee is non-refundable.
- Returns must be lodged within 14 days of delivery/collection if the packaging has been opened, or within 30 days if unopened.
- Packaging tamper seals must remain intact (if applicable).
- All returned items must be in new and resellable condition, unused and in their original box.
- All packing material, warranty cards, instruction manual, and accessories must be included and in original condition when returned.
- Any sewn-in or attached labels must remain attached.
- Returns must be wrapped well to avoid damage to the product and original packaging during transit, as OZHut is not responsible for any damage caused to the item(s) in transit from the customer to our warehouse.
Not Accepted for Return
- The original outer brown box packaging is missing (if applicable).
- Returns lodged more than 14 days of delivery/collection once the packaging has been opened, or more than 30 days if unopened.
- Packaging tamper seals have been removed or damaged (if applicable).
- Obvious signs of use.
- Label(s) or packaging materials are missing.
- Accessories and/or parts are missing.
Occasionally, the product(s) you received may have been damaged in transit; is not working properly; has a missing part, or; has defective manufacturing. If this happens, please stop using the affected product(s) immediately and contact our customer service team on 1800 000 200.
The customer service team will attempt to troubleshoot and diagnose the issue to determine if it meets our eligibility conditions for a return or replacement.
For the return of damaged and defective product(s), we will pay for the postage fee incurred and send it for repair. If it cannot be repaired, we will send you a brand new replacement or otherwise, a full refund will be issued. Please read the following conditions carefully and contact our customer service team for full details before conducting a return.
- The damage or defect to the product(s) must be genuine and not caused by mishandling by the customer.
- For missing part(s), please inform our customer service team STRICTLY within 30 days from date of delivery. Replacement of part(s) will be declined if you fail to do so.
- OZHut is not responsible for any consequential or incidental damage resulting from the sale or use of any defective product(s) bought from us. We are only responsible for the monetary value of the product(s).
All of our inspections are done by specialists from our suppliers. If upon inspection, the claim for damages or defectives by the customer is found to be fraudulent or deemed to be a case of user error, you will have to:-
- pay any postage charges that were incurred.
- pay a handling fee of AUD$30.
- pay any repairing fee If a repair is required.
*Clearance items are not eligible for a change of mind return.
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return*. We will pay for the postage of the product sent back to us and you will have the rights to:-
- request for a full refund.
- request to exchange for items as described (if applicable).
- request to exchange to other product(s) of equal value.
- request to have an equal amount of store credit.
*Items must be returned in original condition, as mentioned above under the heading Change of Mind.
You can cancel your order and request a refund, as long as the order has not been packed and sent. Please contact us as soon as possible if you wish to cancel.
Orders packed, but not shipped, incur a 3% handling fee.
Shipped orders will incur postage charges for the item(s) to be returned to us, and be subject to the cancellation fee. (applied to the items being returned). The original shipping charge is non-refundable.
Deposits for products on hold more than 7 days are subject to the cancellation fee (applied to the 30% deposit or the agreed deposit amount).
The cancellation fee is 10% or a minimum of $10 - whichever is higher.
*Please note that any returns sent to our office without an RMA number will not be processed. Hence, it is very important that you contact our customer service team in writing at firstname.lastname@example.org and be issued an RMA number before returning a product to us.